Blog

There is a strong possibility that your business has been overcharged by your energy supplier because of billing system failings and administration errors. Over the last 20 years energy supplier billing systems have been responsible for overcharging millions of pounds... Continue reading
2017 marks the 20th anniversary of the electricity market opening up to competition following deregulation. In October 1997 every business was free to choose an alternative electricity supplier; the gas market had already been deregulated some 4 years earlier. It... Continue reading

Confused about which energy supplier to choose?

Go Compare the Fines.Com or it may cost you more than a Tenor

Here’s an alternative comparison website; https://www.ofgem.gov.uk/investigations/investigations-and-enforcement-data It’s based upon which energy supplier has been fined or had to make redress payments over the last 6 years for various reasons.  Rather than relying on a standard comparison website, let the suppliers... Continue reading

Beware of energy brokers in disguise

It’s official, it pays to lie

Last week we received a phone call from an agent claiming to be working on behalf of the National Grid.  He had already contacted one of our clients, who was only too pleased to redirect him our way. According to... Continue reading

Energy Billing Validation

Automated overcharge

Why are farms and businesses in general susceptible to being overcharged on their energy bills?  The main cause is the energy suppliers billing validation processes, which is how received data is analysed and processed by the billing system. Energy supplier... Continue reading

Are energy suppliers milking it when it comes to farms?

How energy suppliers have increased their yield.

Energy suppliers offer a range of tariffs for businesses to take advantage of cheaper rates, which they can do by spreading their usage at off peak times throughout the day and week.  But, how much cheaper are these tariffs and... Continue reading

What do we mean by overcharging on energy bills?

It’s not always about the contract price, but on occasions!

In all of the years we have been recovering overcharges from energy supply companies the majority of our clients have, at first, assumed it’s about the price.  However, once we carried out an audit and presented a report showing the... Continue reading
What are the benefits of half hourly metering in place of maximum demand metering? OFGEM’s view is as follows; “Many businesses will see either no change to their bills or they will go down under half hourly ‘settlement’.  However, some... Continue reading

Additional Energy Charges for Golf Clubs to absorb

Knowing what you use in energy every half hour does come at a price

The phasing out of maximum demand metering (MD) and the introduction of half hourly (HH) metering to replace it, or P272, to give the correct name, will impact on many golf clubs and businesses in 2 ways. The first being... Continue reading

Bulk buying energy for golf clubs

Reader, it’s all stuff and nonsense

Large industrial or chemical plants purchase energy in bulk, they need to because of the sheer scale of their operation.  Fluctuating energy prices have an impact on the cost of the products they produce.  To bulk purchase energy you need... Continue reading
If incorrect data is used to calculate an energy price comparison, the saving claimed may be less than forecast or worse still, not exist at all. A proper analysis of a properties usage can at the very least give a... Continue reading
Golf clubs are a target for every energy broker.  There are a number of reasons for this, but we will limit ourselves to stating the most obvious. Golf clubs are normally well run. They operate throughout the year. They are... Continue reading
The vast majority of energy overcharges incurred by businesses will never be recovered and there are a number of reasons for this. Firstly, energy suppliers tend to archive billing information after two or three years and as most businesses operate... Continue reading

The black hole of credit write offs

If you don’t ask, you don’t get

When a property is vacated or a business switches energy supplier, the account is finalised and a final bill sent to the customer.  However, it doesn’t always follow that a refund is issued if the account is in credit. Energy... Continue reading

Outsourcing IT

Does IT work and at what cost?

Prior to deregulation and for some time after, many IT services were dealt with in house by energy suppliers.  It made perfect sense to do so, because any upgrades or changes to the systems could be controlled and implemented as... Continue reading

OFGEM send out a very strong message…..again

‘Insert amount’ followed by ‘strong message’

This week, British Gas has been ordered to pay £9.5 million for billing failures identified within its new IT system.  Of their 400,000 business customers, it is estimated tens of thousands have been effected since its introduction in 2014. OFGEM... Continue reading

Are you saving money or being overcharged?

The energy supply lottery

You have more of a chance of winning the national lottery than making the savings that energy broker’s claim they can achieve.  Yet the deluge of phone calls, which businesses up and down the country receive on a weekly if not... Continue reading

Recover your energy overcharges

Are you paying for something you shouldn’t?

This is a review of a recent audit carried out by EG, showing the end to end process. There may be many different ways that a supplier can overcharge, but our process remains the same. Consultation EG contacted in early... Continue reading
Are energy brokers merely an extension of the supplier’s sales force? In many cases the answer is a resounding yes.  We know this because we’ve had first-hand experience of one energy supplier in particular, who encourages this practice by methods,... Continue reading
Vodafone has just been fined £4.6 million by the regulator OFCOM for customer service failures and breaking the rules on handling customer complaints. Vodafone transferred to a new billing system and due to a glitch, had not credited 10,452 customer’s... Continue reading
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